why does my ps4 keep telling me im signed in as another person

■ Forgotten SQUARE ENIX ID and/or Password If it's still not working, you should contact Sony's PS4 support for additional assistance.There are several reasons users may experience difficulties when attempting to log in. Select 'Automatic.' Then select 'Do Not Specify' and then 'Manual.'Ħ.

Select 'Custom.' If necessary, choose your Wi-Fi network from the list.ĥ. Select either 'Use Wi-Fi' or 'Use a LAN Cable' depending upon how you're connecting.Ĥ. Select 'Network' and then select 'Set Up Internet Connection.'ģ. Using the PS4 controller, select 'Settings.'Ģ. If none of the previous steps solved your problem, some users have found that changing the PS4's DNS server settings - which is like an address book that tells your PS4 how to find locations on the internet - can fix connection issues.ġ. When you choose to test your connection, the PS4 attempts to go online and evaluate the upload and download speed. That means fully powering it down and turning it back on. For extra measure, reboot your PS4 after rebooting your router and modem.

Reboot your modem and router: If your other devices can't connect either, it's time to power off your modem and router, wait several minutes, and turn them back on.

If the PS4 is using Wi-Fi, connect to Wi-Fi with your phone and see if it works.

Check your connection type: You should also make sure that devices on the same kind of connection are working - for example, if your PS4 is connected to the router with a wired Ethernet cable, then plug a computer into the router as well.

See if other devices are working: Check to see if other devices on your home network, like computers and tablets, are connecting to the internet.

If your PS4 is having trouble connecting to the internet, you might want to narrow down where the problem is right away by determining if the issue is with your PS4 or with your Wi-Fi network. Check to see if your phone or computer is connected to the internet.

Why does my ps4 keep telling me im signed in as another person